christopher.morales Formation Lap
Hello,

When we configure Activesync through MDM, we suffer baterry drain in a couple of hours. This it not happens when we mannually configure tha exchange mail in our devices.

¿there's a solution for this issue?


Thanks

Replies (14)

Hi Christopher

Greetings from Mobile Device Manager Plus support.

The possibility of  battery drain could be due to mail sync duration configuration.Kindly update me with the exchange configuration profile screenshot to support mailbox “mdm-support@manageengine.com
for further analysis.

Looking forward to hearing from you.


Regards,

-----

Ravin R

Technical Support Engineer

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[Desktop Management |Desktop Management forMSP|OS Deployment|Mobile Device Management]

**'New ticket' for 'new request' would help us to serve you better

christopher.morales Formation Lap
Hello,

Screenshots sent.

Thanks
Hi Christopher

Thanks for the quick update.

I shall update you with the findings through email.

Assuring you of our best services as always.

Regards,

-----

Ravin R

Technical Support Engineer

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[Desktop Management |Desktop Management forMSP|OS Deployment|Mobile Device Management]

**'New ticket' for 'new request' would help us to serve you better

marco.choiniere Formation Lap
Hello,

I have the same problem. Please tell how you have resolved this.

Marco C.
christopher.morales Formation Lap
Hello, you have any info about this? I have sent you all the info about the issue. Is very critical for us to resolve these or at least we need to know the timeframe to resolve the isue.
Hi Christopher,

Appreciate your patience.

The development team is testing on the reported issue for the root cause as its unique issue.Kindly help us with information for further analyses.

  • Device Make and Model
  • OS version
  • Is this problem occurs after Email app upgrade or after any Os upgrade ?
  • Share us the screenshot of App details from GSam app (Click on the Sinc correo and Almacenam correo electron from the App Usage list)
  • Is that you witnessed this issue on all devices ? Is that all of your devices are same make and model
  • Try configure the account manually and check whether the problem exist ?

Kindly share the information to  “mdm-support@manageengine.com”.


Looking forward to hearing from you.


Regards,

-----

Ravin R

Technical Support Engineer

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[Desktop Management |Desktop Management forMSP|OS Deployment|Mobile Device Management]

**'New ticket' for 'new request' would help us to serve you better

marco.choiniere Formation Lap

I have just sent the info at mdm-support@manageengine.com

Thanks.

Marco C.

Hi Marco ,

Appreciate your patience.

The development team is testing on the reported issue for the root cause as its unique issue.Kindly help us with information for further analyses.
  • Device Make and Model
  • OS version
  • Is this problem occurs after Email app upgrade or after any Os upgrade ?
  • Share us the screenshot of App details from GSam app (Click on the Sinc correo and Almacenam correo electron from the App Usage list)
  • Is that you witnessed this issue on all devices ? Is that all of your devices are same make and model
  • Try configure the account manually and check whether the problem exist ?

Kindly share the information to  “mdm-support@manageengine.com”.


Looking forward to hearing from you.

Assuring you of our best services as always.

 

Regards,

-----

Ravin R

Technical Support Engineer

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[Desktop Management |Desktop Management forMSP|OS Deployment|Mobile Device Management]

**'New ticket' for 'new request' would help us to serve you better

marco.choiniere Formation Lap

Will send the info on tuesday. I have since then removed the policy and configured manually ActiveSync on my phone. No drain issue since then. I will reuse the profile on Monday and give you the info on tuesday.

Thanks.

Marco C.

christopher.morales Formation Lap
All info has been sent!!
Hi Christopher,

Thanks for sharing all the required information.

I have forwarded the shared information to the R&D team for further analyses and to find the root cause for the issue.
I shall keep you posted with the findings at the earliest.

Kindly bear with me till then.

Regards,

-----

Ravin R

Technical Support Engineer

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[Desktop Management |Desktop Management forMSP|OS Deployment|Mobile Device Management]

**'New ticket' for 'new request' would help us to serve you better


Hi Christopher Morales,

Appreciate your patience.

The reported issue is suspected to be manufacturer specific as we haven't found any issue on MDM or your exchange configurations. We have updated the same to Samsung with all required information. Please refer the link below for the same.

https://seap.samsung.com/forum-topic/battery-drains-faster-when-exchange-configuration-pushed-devices-knox-standard-sdk

We are waiting for an update from Samsung and also our R&D team is checking on any other feasibility to resolve the issue.I shall update you the status through the Ticket.

Kindly bear with me till then.


Regards,

-----

Ravin R

Technical Support Engineer

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[Desktop Management |Desktop Management forMSP|OS Deployment|Mobile Device Management]

**'New ticket' for 'new request' would help us to serve you better


marco.choiniere Formation Lap
Is there any update concerning this ?

Marco C.
Hi Marco ,

Appreciate your patience.

We are yet to receive an update from device manufacturer.Based on the
device manufacturer we'll be able to take it further. I shall keep you posted with the findings once we have an update. Also, the R&D team is checking on any other feasibility to resolve the issue

Kindly bear with me till then.


Regards,

-----

Ravin R

Technical Support Engineer

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[Desktop Management |Desktop Management forMSP|OS Deployment|Mobile Device Management]

**'New ticket' for 'new request' would help us to serve you better