The email syntax in our AD environment is different from the email address that our users actually send from, so there's no way for SD to associate a request coming via email with the correct active directory account.  The result is that if a user sends and email to open a ticket, they don't have access to view their own ticket in the portal because SD thinks it's two separate requestors.  Basically I need to add a second email address, from a csv file, for about 2500 requesters nightly.

Thanks in advance.