Add New User Requests in ServiceDesk

Add New User Requests in ServiceDesk

We have a template that we created to add new users. Within that template we have tasks associated with the add new user template. Some of these tasks need to be done within three days, some of them need to be done within 6 days and some of them need to be done within 30 days. We keep running into SLA violations because the add new user request itself is set for three days. We want to have the least amount of work as possible for our technician that monitor the helpdesk so we don't want to break the add user requests into three different requests (we already broke them down into two).

Is it possible when the Add User Request is generated that it also generates two more separate requests automatically? If possible i think it could be done with triggers but I am not entirely sure. So what we are looking at doing (if possible):

Add New User Request Gets Generated

This then creates a request called "6 day tasks"

And a request called "30 day tasks as well"


If this is possible could it also automatically link all three request together so it would make it easier to assign the tasks of each request to a technician?



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