Hello all,

 

My organization has been using ServiceDesk for quite a few years, but would like to see another field implemented. 

 

A few other applications we use in our IT department use an "interested party" feature in their help desk tickets.  What this basically consists of is an ability to add any user (even outside of any department) who would like to see the status and progress of a ticket.  Usually this is simply done by inserting the user's name and/or e-mail and sending them a copy of any Requester Conversations/notes/etc.

 

I hope that explains it well enough.  If you have any questions, let me know.

 

Thank you.