Additional features For Roles for Technicians
For adding requesters to Service Desk, we manually add them from Active Directory. This Process is currently done by me, using the SDAdmin Role. I am in the process of assigning rights to 2 members of my IT Operations team, each in different locations. I want them to assist in the import of freshly created AD users to Service Desk, I tried to assign them the SDSiteAdmin role, but it does not have available to manually import from AD to create the Requesters. I would like this feature to be added to this role, or if there is another way to do this that would be great, but I do not want to grant them full SDAdmin rights.