ADSelfService Plus 5.1 SP 0.6 is crashing after approx. 10-12 hours of operation. Service won't restart. Server reboot required to fix issue

ADSelfService Plus 5.1 SP 0.6 is crashing after approx. 10-12 hours of operation. Service won't restart. Server reboot required to fix issue

Hi All,

I've inherited the support for our ADSelfService Plus Software. We started to experience an issue a few weeks ago where the ADSelfService Plus software was crashing after approx. 10-12 hours of operation. When we attempt to restart the Service after it crashes, the Service starts, and then stops. The only way to resolve the issue and get software working again is to reboot the host where the ADSelfService Plus  software is installed.

It appears that the Software crashes, leaving orphaned processes running (including the process using port 8888). We think that when we attempt to restart Service after it crashes, the ADSelfService Plus software sees port 8888 in use and then shuts down. We had experienced the same issue with version 4.5 and upgraded to 5.1 SP 0.6 hoping it would fix problem.

I have logged a support request about this, but still waiting to hear from someone.

This is taken from wrapper.log and show that port 8888 is in use:

STATUS | wrapper  | 2014/06/15 23:04:03 | Java Service Wrapper Professional Edition 32-bit 3.5.15
STATUS | wrapper  | 2014/06/15 23:04:03 |   Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper  | 2014/06/15 23:04:03 |     http://wrapper.tanukisoftware.com
STATUS | wrapper  | 2014/06/15 23:04:03 |   Licensed to Zoho Corporation Pvt. Ltd. for ManageEngine ADSelfService Plus
STATUS | wrapper  | 2014/06/15 23:04:03 |
STATUS | wrapper  | 2014/06/15 23:04:04 | Launching a JVM...
INFO   | jvm 1    | 2014/06/15 23:04:04 | WrapperManager: Initializing...
INFO   | jvm 1    | 2014/06/15 23:04:05 | Starting Server from location: C:\Program Files\ManageEngine\ADSelfService Plus
INFO   | jvm 1    | 2014/06/15 23:04:06 | This copy is licensed to NSW Trade and Investment
INFO   | jvm 1    | 2014/06/15 23:04:06 |
INFO   | jvm 1    | 2014/06/15 23:04:08 | Modules already Populated
INFO   | jvm 1    | 2014/06/15 23:04:08 |
INFO   | jvm 1    | 2014/06/15 23:04:08 | Persistence                                       [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:04:08 | Logging                                           [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:04:08 | SQNS                                              [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:04:08 | Audit                                             [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:04:09 | Authentication                                    [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:04:09 | Authorization                                     [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:04:09 | CustomView                                        [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:04:09 | TaskEngine                                        [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:04:09 | Tomcat                                            [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:04:10 | adssp
INFO   | jvm 1    | 2014/06/15 23:04:10 |                                              [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:04:10 | adsf                                              [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:04:10 |
INFO   | jvm 1    | 2014/06/15 23:04:10 | Creating Services
INFO   | jvm 1    | 2014/06/15 23:04:10 | CacheService                                      [ CREATED ]
INFO   | jvm 1    | 2014/06/15 23:04:10 | LoggingService                                    [ CREATED ]
INFO   | jvm 1    | 2014/06/15 23:04:10 | AuthenticationService                             [ CREATED ]
INFO   | jvm 1    | 2014/06/15 23:04:10 | AuthorizationService                              [ CREATED ]
INFO   | jvm 1    | 2014/06/15 23:04:10 | TaskEngineService                                 [ CREATED ]
INFO   | jvm 1    | 2014/06/15 23:04:10 | Port 8888 already in use. Change WebServer port in <ProductHome>/conf/server.xml
INFO   | jvm 1    | 2014/06/15 23:04:10 | WebService                                        [ FAILED ]
INFO   | jvm 1    | 2014/06/15 23:04:10 |
INFO   | jvm 1    | 2014/06/15 23:04:10 | TaskEngineService                                 [DESTROYED]
INFO   | jvm 1    | 2014/06/15 23:04:10 | AuthorizationService                              [DESTROYED]
INFO   | jvm 1    | 2014/06/15 23:04:10 | AuthenticationService                             [DESTROYED]
INFO   | jvm 1    | 2014/06/15 23:04:10 | LoggingService                                    [DESTROYED]
INFO   | jvm 1    | 2014/06/15 23:04:10 | CacheService                                      [DESTROYED]
INFO   | jvm 1    | 2014/06/15 23:04:10 |
INFO   | jvm 1    | 2014/06/15 23:04:10 |
INFO   | jvm 1    | 2014/06/15 23:04:10 | Problem while Starting Server
INFO   | jvm 1    | 2014/06/15 23:04:10 | System halted
STATUS | wrapper  | 2014/06/15 23:04:13 | <-- Wrapper Stopped



This is the wrapper.log after we reboot the host.

STATUS | wrapper  | 2014/06/15 23:17:39 | --> Wrapper Started as Service
STATUS | wrapper  | 2014/06/15 23:17:39 | Java Service Wrapper Professional Edition 32-bit 3.5.15
STATUS | wrapper  | 2014/06/15 23:17:39 |   Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper  | 2014/06/15 23:17:39 |     http://wrapper.tanukisoftware.com
STATUS | wrapper  | 2014/06/15 23:17:39 |   Licensed to Zoho Corporation Pvt. Ltd. for ManageEngine ADSelfService Plus
STATUS | wrapper  | 2014/06/15 23:17:39 |
STATUS | wrapper  | 2014/06/15 23:17:41 | Launching a JVM...
INFO   | jvm 1    | 2014/06/15 23:17:45 | WrapperManager: Initializing...
INFO   | jvm 1    | 2014/06/15 23:17:49 | Starting Server from location: C:\Program Files\ManageEngine\ADSelfService Plus
INFO   | jvm 1    | 2014/06/15 23:17:53 | This copy is licensed to NSW Trade and Investment
INFO   | jvm 1    | 2014/06/15 23:17:53 |
INFO   | jvm 1    | 2014/06/15 23:18:15 | Modules already Populated
INFO   | jvm 1    | 2014/06/15 23:18:15 |
INFO   | jvm 1    | 2014/06/15 23:18:15 | Persistence                                       [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:18:15 | Logging                                           [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:18:15 | SQNS                                              [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:18:15 | Audit                                             [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:18:15 | Authentication                                    [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:18:16 | Authorization                                     [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:18:16 | CustomView                                        [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:18:16 | TaskEngine                                        [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:18:16 | Tomcat                                            [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:18:17 | adssp
INFO   | jvm 1    | 2014/06/15 23:18:17 |                                              [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:18:17 | adsf                                              [ LOADED ]
INFO   | jvm 1    | 2014/06/15 23:18:17 |
INFO   | jvm 1    | 2014/06/15 23:18:17 | Creating Services
INFO   | jvm 1    | 2014/06/15 23:18:17 | CacheService                                      [ CREATED ]
INFO   | jvm 1    | 2014/06/15 23:18:17 | LoggingService                                    [ CREATED ]
INFO   | jvm 1    | 2014/06/15 23:18:17 | AuthenticationService                             [ CREATED ]
INFO   | jvm 1    | 2014/06/15 23:18:17 | AuthorizationService                              [ CREATED ]
INFO   | jvm 1    | 2014/06/15 23:18:17 | TaskEngineService                                 [ CREATED ]
INFO   | jvm 1    | 2014/06/15 23:18:17 | WebService                                        [ CREATED ]
INFO   | jvm 1    | 2014/06/15 23:18:17 | ADSMService                                       [ CREATED ]
INFO   | jvm 1    | 2014/06/15 23:18:17 | MDSService                                        [ CREATED ]
INFO   | jvm 1    | 2014/06/15 23:18:17 | ADSFService                                       [ CREATED ]
INFO   | jvm 1    | 2014/06/15 23:18:17 |
INFO   | jvm 1    | 2014/06/15 23:18:17 | Starting Services
INFO   | jvm 1    | 2014/06/15 23:18:17 | CacheService                                      [ STARTED ]
INFO   | jvm 1    | 2014/06/15 23:18:17 | LoggingService                                    [ STARTED ]
INFO   | jvm 1    | 2014/06/15 23:18:18 | AuthenticationService                             [ STARTED ]
INFO   | jvm 1    | 2014/06/15 23:18:18 | AuthorizationService                              [ STARTED ]
INFO   | jvm 1    | 2014/06/15 23:18:18 | TaskEngineService                                 [ STARTED ]
INFO   | jvm 1    | 2014/06/15 23:18:27 | WebService                                        [ STARTED ]
INFO   | jvm 1    | 2014/06/15 23:18:27 | ADSMService                                       [ STARTED ]
INFO   | jvm 1    | 2014/06/15 23:18:27 | MDSService                                        [ STARTED ]
INFO   | jvm 1    | 2014/06/15 23:18:28 | ADSFService                                       [ STARTED ]
INFO   | jvm 1    | 2014/06/15 23:18:28 |
INFO   | jvm 1    | 2014/06/15 23:18:28 | Server started in :: [38577 ms]
INFO   | jvm 1    | 2014/06/15 23:18:28 |
INFO   | jvm 1    | 2014/06/15 23:18:28 | Connect to: [ https://localhost:9251 ]




Thanking you for your assistance

Kind Regards


Mark Ryan























































































































              New to ADManager Plus?

                New to ADSelfService Plus?