Version 5.3 Build 5318: (28/September/2016)

  • Audio CAPTCHA support for easier accessibility.
  • ServiceDesk Plus integration now allows you to automatically create tickets for end user self-service actions in the help desk software.
  • Now acknowledgement notifications can be sent for enrollment, self-update and blocked user events to both end users and administrators.
  • License usage details will now be included in the license expiration notification email and when exporting licensed user reports.
  • Now you can import enrollment data from CSV files of any encoding type.
Issues fixes
  • Issue in displaying the login agent image (Credential Provider client) after Windows 10 anniversary update.
  • Scroll bar issue in the Windows 10 login agent self-service wizard.
  • Issue in NTLM SSO which turned the self-service portal into a blank page in Internet Explorer.
  • Issue which caused the Enroll Now button to disappear in the force enrollment pop up.
  • Issue in editing self-update layout.
  • Issue in saving password expiration reminder schedulers.
  • Enrollment issue which forced users to enter both their mobile and email details even when they are not made mandatory.
  • Issue which caused duplicate entries in reports when they were exported in CSV file format.
  • Issue which caused a script error when a user is deleted from the licensed user report.
  • Issue in saving Access URL in Internet Explorer.

Version 5.3 Build 5317: (September/2016)

Now get ADSelfService Plus in your language. Fully localized versions are available for:
  • Chinese
  • Dutch
  • French
  • German
  • Italian
  • Japanese
  • Russian
Version 5.3 Build 5316: (August/2016)

Issue Fixed
  • Change password issue which was caused due to a recent Windows update. Refer this forum post for more details. 
  • Pre-requisites for this update:
    • PowerShell 2.0 or higher must be present in the machine in which ADSelfService Plus is installed.
    • Active Directory module for PowerShell must be installed in any one of the domain controllers configured under the domain settings of ADSelfService Plus.

Version 5.3 Build 5315: (26/July/2016)

Issues Fixed:
  • Login issue in Windows 10 when 'Other Users' option is used.
  • Windows logon agent (Credential Provider) issue while establishing remote connection to any PC        from Windows 10.
  • Windows 10 users not being able to change their passwords from Ctrl-Alt-Delete screen, when            password policy enforcer feature was enabled.
  •  Fixed password sync agent which caused issues in DC.
  • Issues in manual linking and unlinking of AD accounts from non-AD applications in Internet Explorer,    when auto linking is disabled.
  • Employee search getting blocked in Chrome and Firefox browsers.
  • Failed login attempts due to incorrect update of Bad-Pwd-count attribute.
  • Issue with character count while resetting passwords.
  • Users being forced to enter their mobile numbers, which is a non-mandatory  field, during directory    self-update.
  • Issue in sending scheduled reports to admins when multiple domains are configured.
  • Incorrect entries in Unlock Account Audit report.
  • Customized logo set in the product not being displayed  in  exported reports .

Version 5.3 Build 5314: (01/June/2016)

Issues Fixed

  • Issue in manual linking of Active Directory user accounts with Oracle E-Business suite.
  • Issue in synchronizing password with Oracle E-Business suite during password reset.
  • Issue with text area formatting (font color, size, type) while customizing logon page in 
    Internet Explorer 11.
  • Issues related to duplicate values while updating the drop down box options in self-update layout.
  • SMTP error after update.
  • GINA issue when VPN is enabled.
  • GINA issue which led to the slow loading of reset page after identity verification.
  • Issue in applying service pack when ADSelfServicePlus.exe is used by other processes.
  • Issue which prevented domain technician users from logging in when no policy was linked to them.
  • Setting response header for help document - security issue.
  • Issue with customized GINA reset icon when client software is installed through GPO.
  • Issue with sending email notifications in HTML format.

Version 5.3 Build 5313: (27/Apr/2016)

  • Two-factor authentication support (Duo security provider) to secure user login.
  • Account expired notification to keep end users, their managers and administrators updated about expired accounts.
  • Ability to restrict active users for license management.
  • Ability to restrict admin logon page access to a range of IP addresses.
  • Option to hide secondary mail and mobile enrollment.
  • Now you can disable access to mobile web app.
  • Separate hide options for mobile access and help guide on end-user page.
  • Now you can easily associate a self-update layout to a policy from the self-update layout page itself.
  • Separate CAPTCHA settings for select verification mode and select recipient pages.
  • Now you can use display name in the from address field for email notifications.
  • Allow users to automatically log in to the ADSelfService Plus mobile app by enabling the 'remember me' option [For ADSelfService Plus iOS mobile app users, this feature will be released after the completion of review process by Apple.]

Issues Fixed
  • Issue with sending email notifications in HTML format.
  • Issue in sending expiration reminders when both account expiration and password expiration fall on the same day.
  • Issue which displayed Chinese characters as garbage values in the GINA button.
  • Issue in installing the GINA client when the password in domain settings contains double quotes.
  • Issue with the logon agent installation in the latest Mac OS version El Capitan.
  • Issue which prevented Password Sync Agent installation in domain controllers running a non-English version of Windows Server OS.
  • Issue which automatically capitalized the first letter of the password while trying to login through Safari mobile browser.
  • Issue with the listing of security questions during password reset.
  • Issue in mobile web app which failed to show the retry option during self-password reset.
  • Enforce password history settings will no longer create temporary passwords containing part of the username.
  • Issue which sent unencrypted user password to OpenLDAP server.
  • Password expired notification filter issue in notification delivery report.
  • Issue which failed to notify administrators about users' change password actions.
  • Issue which duplicated security questions in database when the character ' is used while adding the question.
  • Issue in showLogin page when NTLM SSO is enabled and NTLMv2 session security is forced.
  • Issue with saving automatic reset & unlock scheduler configuration.
  • Issue in backing up MySQL database.
  • Fixed some vulnerability issues.
Version 5.3 Build 5312: (15/Mar/2016)

  • Single Sign-on support for SaaS applications to simplify identity management.
  • Password policy enforcer to enforce and display custom password policies across the web console, GINA/CP (Ctrl+Alt+Del) client, and password sync agent.

Version 5.3 Build 5311: (05/Feb/2016)

Issue Fixed
  • Missing 'Don't inherit child OUs' option in OU/Group selection under policy configuration has been restored.

Version 5.3 Build 5310: (28/Jan/2016)

  • 64-bit version of ADSelfService Plus for Windows is now available for download.
  • Mobile App Deployment: Now you can push ADSelfService Plus mobile apps to end users’ devices directly from the self-service portal.
Issue Fixed
  • Blank page issue in GINA portal when auto send password via text/email is enabled.
  • Blank page issue when the reset password page is accessed directly by entering the URL.
  • Issue in automatically unlocking the locked out accounts.
  • Issue which failed to display mobile numbers during password reset/account unlock process when the number contains non-numeric characters.
  • Issue which disabled force enrollment for the entire domain when force enrollment is disabled for any one self-service policy associated with that domain.
  • Issue which prevented the data fetcher for external database from running.
  • Issue which displayed incorrect headers and values of user report in dashboard.
  • XSS vulnerability issue caused by editing the title field under rebranding settings.
  • Missing file content check for title image and product logo under rebranding settings.

Version 5.3 Build 5309: (4/Jan/2016)

Issue Fixed
  • This release fixes many grammatical errors that were found in the product user interface and help documents to provide a better user experience.

Version 5.3 Build 5308: (30/Dec/2015)

  • Users' secondary email address and mobile number can now be used for sending auto-generated password, enrollment notification, and password and account expiration notification.
  • Now you can automatically link AD accounts with other providers for password synchronization by mapping custom attributes.
  • Ability to personalize the password expired notification content.
  • Ability to preview the password expiration notification template.
  • Ability to automatically retry the password expiration notification in case of any failures.
Issues Fixed
  • Issue which forced users to begin password reset process from scratch when password complexity rules were not met.
  • Issue in sending enrollment notification to a group if it has more than 1500 members. 
  • Issue which caused errors in enrollment report when users’ display name exceeded 255 characters.
  • Issue faced in auto-enrollment while importing mobile numbers with special characters ‘-’ and ‘()’.
  • Issue faced in auto-enrollment where only the last security question of multiple questions was used to enroll users when importing from a CSV file.
  • Issue in updating Manager field in self-update from force enrollment page. 
  • Issue faced in enrollment when mobile format is specified, which forced users to enter secondary mobile numbers even when it was not mandated.
  • Issue in executing UpdateManager.bat file when the product is installed in a drive other than the default drive.
  • Issue faced with displaying dateTime macro in subject field of Scheduled Reports.
  • Issue faced while sending password expiration notification that sent incorrect days for expiration when notification has been configured to be sent on specific days.

Version 5.3 Build 5307: (16/Nov/2015)


  • The password self-service logon agent (Credential Provider extension) has been enhanced to support Windows 10.


  • Enrolled Users report can now be filtered based on enrollment type; also shows secondary email address & mobile number used for verification code.
  • Now you can filter the logon agent (GINA/CP extension) reports based on operating system and sort the result.
  • Now you can search the Security Questions report based on questions.
  • Ability to run a custom script after a self-unlock account action.
  • Ability to add request headers in Custom SMS settings.

Issues Fixed:

  • Issue caused by Password Strengthener when the restricted patterns length exceeds 1000 characters.
  • Issue in sending Email & SMS (Custom SMS provider) when SSL is enabled by the SMTP/SMS provider.
  • Issue in password expiry notification configuration, which caused notification to be sent on password expiry date without being set.
  • Issue in installing the logon agent using the product user interface when scheduler is running in background.
  • Issue which crashed the application while restricting service accounts without necessary permission.
  • Issue in closing the logon agent (GINA/CP extension) window.
  • Issue in inactive users report generation, when multiple DCs are configured for a domain.

Please click on the link to check the fixes and enhancement on the previous version of the application:

Replies: (6)

drdickie 5 Laps
OK, so how do I now login as admin?
adselfservice Employee

To access admin login, right click on the "ManageEngine ADSelfService Plus" icon and hit "Start Client" from the server machine where you have installed ADSelfService Plus.


ADSelfService Plus Team.
Toll Free : +1-888-720-9500.
E-mail :
Self Service Password Management Solution
I have tried to install this on server 2003, XP and W7.  In every single case, after trying to login (admin/admin) the application resets and cycles over and over again.   Not one machine, but three different computers all with the same outcome.

I have talked with others that get the same exact results.

I THINK THE DOWNLOAD IS CORRUPTED!    I get the same result on a fresh OEM install of XP.  

Please send an email to to receive fix for the above issue.


ADSelfService Plus Team
Toll Free: +1-888-720-9500
Self Service Password Management Solution
Am I missing something, I am running version 4.4 4450 and when I check for service packs I do not see the 4453 version you are talking about in beginning of this thread?
Our research team is working on the service pack upgrade from all builds. Currently, service pack upgrade is available untill build 4450 and you can download the latest build 4453.

ADSelfService Plus Team
Toll Free: +1-888-720-9500
Self Service Password Management Solution