ManageEngine Forums
Version 5.3 Build 5307: (16/Nov/2015)


  • The password self-service logon agent (Credential Provider extension) has been enhanced to support Windows 10.


  • Enrolled Users report can now be filtered based on enrollment type; also shows secondary email address & mobile number used for verification code.
  • Now you can filter the logon agent (GINA/CP extension) reports based on operating system and sort the result.
  • Now you can search the Security Questions report based on questions.
  • Ability to run a custom script after a self-unlock account action.
  • Ability to add request headers in Custom SMS settings.

Issues Fixed:

  • Issue caused by Password Strengthener when the restricted patterns length exceeds 1000 characters.
  • Issue in sending Email & SMS (Custom SMS provider) when SSL is enabled by the SMTP/SMS provider.
  • Issue in password expiry notification configuration, which caused notification to be sent on password expiry date without being set.
  • Issue in installing the logon agent using the product user interface when scheduler is running in background.
  • Issue which crashed the application while restricting service accounts without necessary permission.
  • Issue in closing the logon agent (GINA/CP extension) window.
  • Issue in inactive users report generation, when multiple DCs are configured for a domain.

Version 5.3 Build 5306: (13/Oct/2015)

  • Now you can set a limit for the number of password resets and account unlocks a user can perform in a given number of days.
Issues Fixed:
  • Issue in directory self-update when a custom attribute is added to the layout.
  • Issue in importing CSV files by technicians who are logged in using ADSelfService Plus authentication.
  • Issue which prevented users from changing their passwords using ADSelfService Plus mobile site when ‘Users must change password at next logon' option is enabled in Active Directory.
  • Issue which failed to show the success message for Google Apps password reset and change passwords.
Note: As Google has deprecated its clientLogin API, ADSelfService Plus will not be able to support manual linking of Google Apps and Active Directory accounts. However, we are working to bring back the manual linking option and it will be available soon. Until then, we have enabled automatic linking of accounts using the format by default.

Version 5.3 Build 5305: (31/Aug/2015)

  • Business Logic for Self-Update: You can now configure your organization’s business logic for self-update to auto-populate attribute values based on user input.
  • Option to overwrite enrollment data while automatically fetching data from external data sources.
  • Password Sync Agent can now invoke a post action custom script.
Issues Fixed:
  • Slowness issue in password reset, account unlock, and change password when password sync for Google Apps.
  • Issue in automatically linking AD and Salesforce accounts for password sync.
  • Issue in "Access admin login from" when DNS name of the server is not resolved.
  • Issue which appeared when custom script contains special characters.

Version 5.3 Build 5304: (14/Aug/2015)

Issues Fixed:
  • Issue in accessing the self service portal through GINA due to a script error.
  • XSS vulnerabilities have been fixed for improved security.
  • Issue in enrolling users from external database when the total number of users exceed a certain limit.
  • Issue in license management while accessing unowned licenses.
  • SSO issue which prevented Mac users from accessing the self service portal.
  • Issue in editing the self update layout through Internet Explorer.
  • Issue which prevented technician users from viewing the self service policies associated with password sync.

Version 5.3 Build 5303: (14/Jul/2015)

  • Now update local cached password when remote users reset their passwords in Active Directory through the GINA/CP client.

Version 5.3 Build 5302: (30/Jun/2015)

  • Mobile Push Notification support for enrollment and password expiry notifications.
  • Now automatically enroll users by creating a scheduler for importing enrollment data from a CSV file from any shared location.
  • Added an option to choose the security settings (none, SSL, TLS) during custom SMS provider configuration.
  • Admins can now enable forced enrollment for specific users by manually configuring the built-in logon script file.

Issues Fixed:

  • Issue in self-updating mobile number using Internet Explorer.
  • Issue which allowed users to edit the read-only fields during self-update.
  • Issue which prevented users from updating the country field during self-update.
  • Issue in updating the product when another process running on a virtual IP is using the same port number.
  • Issue which consumed 100% CPU when account expiry scheduler with “on specific days” is enabled.
  • Issue in enrolling with Google Authenticator when ENTER key is pressed.
  • Issue which failed to display the logo in mobile apps.

Version 5.3 Build 5301: (21/May/2015)

  • Option to set the keystore password, which will be encrypted for heightened security, directly using the product UI.
Issues Fixed:
  • Issue in automatically enrolling users using external data source when ‘Overwrite enrollment data’ option is enabled.
  • Issue in syncing Oracle Database and Office 365 passwords when the password contains special characters.
  • Issue which caused the loss of enrollment data while editing security questions.
  • Issue which launched the Choose Manager pop-up in a new tab.
  • Issue in external data source fetcher when the query contains XSS character.
  • Issue in sending SMS when the message contains blank space.
  • Issue in navigating through the OUs in tree view under the Reports tab when the OU name contains special characters. 
  • Issue which failed to save OUs with special characters while configuring password expiry notification schedulers.
  • Issue which failed to load the custom logo in mobile app.
  • Issue in saving advanced policy configuration when the username macro is used in the automation tab. 
  • Organization Chart issue which showed extra columns in the result.
  • Script error in GINA login page when login option is enabled.
  • Issue which failed to accept the keystore password while importing SSL certificates

Please click on the link to check the fixes and enhancement on the previous version of the application (In the year 2014):

Replies (6)

drdickie 5 Laps
OK, so how do I now login as admin?
adselfservice Employee

To access admin login, right click on the "ManageEngine ADSelfService Plus" icon and hit "Start Client" from the server machine where you have installed ADSelfService Plus.


ADSelfService Plus Team.
Toll Free : +1-888-720-9500.
E-mail :
Self Service Password Management Solution
I have tried to install this on server 2003, XP and W7.  In every single case, after trying to login (admin/admin) the application resets and cycles over and over again.   Not one machine, but three different computers all with the same outcome.

I have talked with others that get the same exact results.

I THINK THE DOWNLOAD IS CORRUPTED!    I get the same result on a fresh OEM install of XP.  

Please send an email to to receive fix for the above issue.


ADSelfService Plus Team
Toll Free: +1-888-720-9500
Self Service Password Management Solution
Am I missing something, I am running version 4.4 4450 and when I check for service packs I do not see the 4453 version you are talking about in beginning of this thread?
Our research team is working on the service pack upgrade from all builds. Currently, service pack upgrade is available untill build 4450 and you can download the latest build 4453.

ADSelfService Plus Team
Toll Free: +1-888-720-9500
Self Service Password Management Solution