Hi ...

i try to organize a service desk plus setting by modify some sites and technations .... but after a lot of efforts unfortunately i found that all technations who had SdAdmin or SiteAdmin lose there privileges ...

i try with the local administrator account also the same thing just 3 taps showing for him as normal requister 

i try to restore old backup after one week but unfortunately the oldest backup after my modification ...

please ASAP i need your help to find any way to change somethings on the DB so i can at least retrieve admin privilege for one user

Regards