I am concerned with the approvals process for a request - we have a situation where a ticket requires multiple approvals from the same person to approve progression through each stage of the resolution process. (or in fact, multiple approvals at all)

 

I can see that I have sent an approval and that the approval was given, but there is no information visible about the message that was sent (even the subject line).

 

Even if this information is not visible from the "Approvals" tab, it would be good for it all to be documented in the "Request History" Tab - it's not a particularly auditable trail if all I have is "Approval Request sent to <person>" without any information about what was being approved.

 

Alternatively it would be good to submit an individual task for approval.

 

It's also important that Approval Status is only ever set to "Approved" when (and only when) there are no Approval requests which are not "Pending" and the most recent approval request is not "Denied".

 

Thanks