Assigning unassigned requests to a technician
Hi,
I am setting this product up at my company and everything looks to be in place except for one thing, email requests. Currently if someone emails in a request, it will sit in the queue unassigned to anyone and we won't see it until we log into the help desk. Is there a way to make all unassigned requests be automatically assigned to a tech? I believe it would be possible in business rules, but everything I've tried doesn't work.
Any help would be appreciated.
Thanks,
Matt
I am setting this product up at my company and everything looks to be in place except for one thing, email requests. Currently if someone emails in a request, it will sit in the queue unassigned to anyone and we won't see it until we log into the help desk. Is there a way to make all unassigned requests be automatically assigned to a tech? I believe it would be possible in business rules, but everything I've tried doesn't work.
Any help would be appreciated.
Thanks,
Matt