Auto Assign Tickets to Technicians within a group
Please I am having issues getting the auto assign feature right, (hopefully am not the cause
I have ENABLED TECH AUTO ASSIGN
SELECT TECH AUTO ASSIGN MODE
EXECUTE WHEN A REQUEST IS CREATED
APPLY TECH AUTO ASSIGN WHILE CREATING REQUESTS TO
EXCLUDED SOME TECHNICIANS
After all said and done, I have observed that it assigns tickets to technicians which don't have anything to do with the group which the ticket belongs to.
How do I get this resolved? I already have Business rules running so I don't understand why the auto assign is mixing the assignment up