Quick question for you. Is there any way for a ticket to auto assign to a certain technician when the user selects a certain category? For example, I have it set in the categories to where all IT related issues are supposed to auto assign to me. I've noticed though that when selecting the category for IT related issues it doesn't do anything with the Technician field. I'm just curious if there's a way for that to happen or not. Worst case scenario we can leave it blank and then assign as the tickets come in but I wanted to see if that's possible or not. Thanks for all of the help guys and gals!

Matt