Auto Merge without ticket number?
Is there any way to automatically merge tickets based on the title of the request?
Our users tend to copy the helpdesk, but then reply to each other in long ongoing chains, but they don't login and use the helpdesk themselves, they just keep replying to each other with helpdesk copied... which creates a new ticket for each reply since the ticket number never gets entered....
Any solution for a situation like this?
Thanks,
Our users tend to copy the helpdesk, but then reply to each other in long ongoing chains, but they don't login and use the helpdesk themselves, they just keep replying to each other with helpdesk copied... which creates a new ticket for each reply since the ticket number never gets entered....
Any solution for a situation like this?
Thanks,
-Brandon