Problem: The auto reply changes the status of the ticket to Open again.

We do like the fact that the auto reply is added to the chain of emails for tracking so we don't want to filter those out.  We however need the ticket to stay in the "waiting on user" status.

Work around: We know that this happens, so we wait for it to change to Open and manually change it back.  Since the OOF message is only sent out once to each user a 2nd OOF message is not sent and the ticket stays in "waiting on user".

Proposal: Would it be possible to have the auto reopen ticket feature look at the subject and if key words (in our case " Automatic reply") then it adds to the conversation thread, but does not change the status.