Auto set "requester details" field with technician information
We have a large number of technicians who enter in requests which they themselves are tasked with completing. Then we also have technicians who need to specify that a request is being created on behalf of a user.
For us it would be beneficial if instead of providing a blank "Requester Details" area as seen below:
We would prefer to have the "Requester Details" area automatically populated with the "Technician Details" of the technician who was creating or inputting the request or incident into the system as the default option - with the ability to select a requester if a different requester is necessary.
Can anyone tell me if this is already possible, either by executing a script through the field and form rules module, or through some other method?
Thank you,
Jeff