Backuping and installing

Backuping and installing

1. When you install ServiceDesk, the ServiceDesk Server is often not started for unknown reasons. But if you reinstall the servicedesk a couple of times, it can happen. With what it can be connected? 
2. The backup is not restored or partially restored. I restore through restoreData.bat in what there can be a problem? System: Windows 10 x64
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