Business Rule Question
Good Morning,
I am setting up everything and have a couple of questions in regards to the Rules. I need to:
1. Make ALL requests that are open to go to one place
2. Only a few can see all of the requests
a. My main help desk person will re-distribute the calls to the appropriate department
I have created different groups (departments) to where they will be routed. All help is appreciated it.
Thank you
I am setting up everything and have a couple of questions in regards to the Rules. I need to:
1. Make ALL requests that are open to go to one place
2. Only a few can see all of the requests
a. My main help desk person will re-distribute the calls to the appropriate department
I have created different groups (departments) to where they will be routed. All help is appreciated it.
Thank you