Business Rules - Dual roles

Business Rules - Dual roles

In reducing my management of sites and software, I am looking at the option that ME odSD plus could be used to service my IT and Facilities request.

It was suggested to me to use Business rules, based on email address ( facilites@domain.com and support@domain.com) they would be routed to the corrected group / technician.

Thus far I have not had any success in creating the correct Business Rule to make this occur.
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