change server Servicedesk MSP

change server Servicedesk MSP

Hy, I need to change my servicedesk MSP server.

I found this guide, but not work:

https://forums.manageengine.com/topic/migrating-service-desk-plus-to-a-new-server

When I make and backup in the old server, the program made 2 file .data (part1 and part2).

When I restoredata.bat in the new server, any data wasn't imported.

My SD MSP version it's 9005, on each two server.

The differences between the two server are:

1 -  in the old server the program was installed in E: drive, and in the new one server it's installed in C:

2 - in the old server the actual version it's made by several update from old versions, in the new server i directly installed the new 9005 version.

Can some one help me.


Thank you for the support

              New to ADManager Plus?

                New to ADSelfService Plus?