Chat Functionality

Hi,

Having the new live chat feature is great but it is really lacking in functionality, Can the following features please be considered in further builds

Automatic greetings
Canned responses
Flexible to customize
Company logo
Themes\Colours
We do not want our requester's to create requests using live chat, this should only allow them to query already open requests
We do not want our requester's being able to select a support group
A requester should have the option to end the chat
A requester should have the option to receive the transcript by email
A technician should be able to invite another technician or manager into the chat
Post-chat surveys
Chat ratings
Prebuilt reports