Hello!
We are using MSP SDP ver. 9200
So about the problem.
There is a problem (I think so) with closing requests, when clients closing request from email notification link.
When request receiving from Main Account, request close link looks like that:
http://helpdesk.company.corp/workorder/CloseWorkOrder.jsp?woID=19319&KEY=1479111613673
When client go to this link, he has a new web-window, with the button: "Close Request"
If request received from client1, link looks like that:
http://helpdesk.company.corp/client1/workorder/CloseWorkOrder.jsp?woID=19319&KEY=1479111613673
If request received from client2, link looks like that:
http://helpdesk.company.corp/client2/workorder/CloseWorkOrder.jsp?woID=19319&KEY=1479111613673
It seems, when we go to this link, service desk require authorization for people (client1 account, and client2 account)
When authorization completed, service desk allow people to close request in new web-window.
It is inconvenient for customers
If we delete, from link, name of client1 account, service desk allow to close request without authorization. (It seems, that key in link "KEY=" is more that enough)
Link extracted from email-system-variable: http://helpdesk.company.corp/$RequestCloseLink
Anybody has ideas, how to recive link for closing request without client authorization?
(remove /client1/ from link?)
Help me please!
Sorry for my english.
Best regards.
Have a good mood!