When using the enrolment via dpc token method on a google pixel 7.1.1 the ManageEngine MDM app does not work correctly. I can progress up until the point where i i need to select either cloud or on-premise. If i select cloud the loading spinner briefly appears before disappearing with nothing else displayed, something is not loading correctly? I am not sure. However if i hit back and select on premise the form loads fine and i could enrol the device that way if i wanted too (although i do not).

If i attempt the same as above on a samsung s7 running 6.0.1, selecting cloud again, everything loads fine and i can easily enrol, with everything from then on working as expected. What is the problem here?

Replies (1)

leonard.j Employee
Hi Joe,

Thanks for your Post,

Let me check on this scenario and shall update here accordingly. However request you to share me the MDM Plus and MDM Cloud build number to speedup the process.

Appreciate your cooperation,

Leonard J
Sr.Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment |
Mobile Device Management | SCCM Third Party Patch Management ]

**'New ticket' for 'new request' would help us to serve you.