Create a Problem from an Incident and then Create a Change from a Problem
I need to be able to Create a Problem from an Incident and then Create a Change from a Problem. They would use the same information from the Request to fill in such as category, Priorities, etc... as the ticket is escalated through the process. Additional information is then manually filled in as needed for the Problem or Change. Then in reverse the tickets are closed with the request closed once the change or problem was accepted.