I want to create some custom triggers for ServiceDesk, but I have no idea where to start.  I know were to set them up, and I understand that part.  

However I do not know what format the script should be.  I am no java dev so I am not sure if I should create a .vbs script which I then call from the .bat file or write the action in the .bat file. 

I am also not sure what "language" I should use.  Do I use the standard API to perform the desired actions or is there another format for the custom actions?

Thank you in advance.