Custom report - all tickets + conversations
Hello,
I'm in a need to extract all ticket information as we're finishing tests on an instance of MSP.
Therefere I need:
- all tickets created, alongside with the conversation history for a specific support group inside one of the accounts
- information needed: requester info, subject, description, date created, status, conversation history
Is there a way to also show what attachments were sent during the conversation in such a report?
MS SQL, SD+ MSP 9.0, build 9005
Best regards,
Marcin
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