Custom Triggers with service requests
I'm starting to build an IT Onboarding workflow. The idea is that new tasks/tickets/scripts will be triggered along with approval workflow in ServiceDesk Plus.
My first hurdle was to simply run a script after service request submittal (like custom triggers for incidents and changes). Unfortunately, the only scripting available is client-side form rules in Service Requests. Can we get custom triggers on Service Requests? If it's already there, can somebody point me in the right direction?
New to ADSelfService Plus?