Hi guys,

is there anyway of customising the way SDP deals with the processing of the subject line to append to an existing ticket #.

In version 8.2 you could simply type or forward an email and insert ##ticketnumber## and this would automatically process against the ticket with the # however it would appear that version 9.2 doesn't so this and only will append if you are replying directly to an email that SDP generates. (this is not good for if you want to assemble other information for the ticket from other sources).

Does anyone have a way where we can alter SDP to go back to the old 8.2 way of just looking for ##ticket number## and not caring about anything else in the subject line.

Ashley.