We are running version 9.3 Build 9301

I'm noticing a large number of .dat files being included as attachments in replies created from the SD portal.

These show in both Outlook, and webmail - and have never been attached by the Service Desk users.

Can you advise on:

a)  why this is happening

b)  what can be done to clear this

Note - when composing a reply within ServiceDesk - you do NOT see these being present as attachments.

Regards,

Scott.