Hi,
We are currently running v9 build 9040.
It does not take long before the Description field increases in size when using ServiceDesk to work with customers/requesters.
Soon, the description becomes appended with:
"
The size of the description being greater than 64K, the content has been moved to attachment FULL_DESCRIPTION.html
"
After this point, it is no longer possible to easily read requests, current status, or search requests with attached HTML descriptions.
I notice this is an open and *long* running subject/bug.
What is the current status of this? It seems to have been reported/requested 4-6 years ago, and the last status update was a month ago.
Regards,
Scott