Device Details not Gathered Click here to gather Device Details - Reports

Device Details not Gathered Click here to gather Device Details - Reports

I am attempting to run a activesync details report.  However when I click on the report it shows:

Device Details not Gathered  Click here  to gather Device Details

When I click the link, it just reloads the page and shows the error again.
                New to ADManager Plus?

                  New to ADSelfService Plus?