Differences SDP vs SCP vs SDP MSP

Differences SDP vs SCP vs SDP MSP

I run a NOC group at an ISP operation to help illustrate where these questions are coming from.

For "typical" customer support, we have a solution in place and not looking to change it.  However, I'm looking for better ways to handle:

Network monitoring alerts (Solarwinds - alerts via email)
Manage services customers (higher end customers who have direct to NOC relationship)
Internal email requests from other groups
Change Management

These are the major items.  So when I look at SDP itself, it looks like it would be a great solution for some of these items but lacks on the customer support aspect (Managed Services customers in our list).

SCP seems very customer service related which is great and would address Managed Services customers, but it isn't very well suited it looks like to handle monitoring alerts, internal email requests, and change management.

Ideally, project management, asset tracking etc would be part of the solution.

Then I take a look at SDP MSP and it looks like it's pretty much a combination of SDP and SCP wrapped into one system with multi-tenancy capabilities.  is this accurate and would SDP MSP make the most sense given the information I've provided high level?

Thanks for your help,
Paul

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