Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes I don't add the criteria to the spam filter if it's just a simple loop.