Drop email requests with no subject & inform sender
Hi
Using a business rule I can auto close a request that arrives by email if hte subject line is blank (by the look of it), but the notification section of the business rule creation form only lets me choose from technicians.
How do I notify the email sender if a business rule gets initiated when a request is submitted by email please?
Many thanks
Using a business rule I can auto close a request that arrives by email if hte subject line is blank (by the look of it), but the notification section of the business rule creation form only lets me choose from technicians.
How do I notify the email sender if a business rule gets initiated when a request is submitted by email please?
Many thanks