Good day,
I have set up service desk plus in such a way that all tickets logged with the service desk is assigned an SLA and consequently a due date.
I have encountered a situation where a technician, who gets a financial reward for completing tickets within the SLA, changed the due date of an incident as it would have breached.
Can you add Due date change authorization that where a tech wants to change the due date, it has to be authorized?
Thanks,