As a technician, the "
E-mail Id(s) To Notify" field on our incident and service request templates will automatically start populating with names of users that we have
connected
to our Active Directory. There is also the little button to "Search Requester List" that is available.
However for requesters, neither of the two are available or happen and email addresses have to be manually entered. How can we fix this? The field is set to allow editing by the requester.
Thanks,
Tammy