Email Parser not working for non-technician user
This is a problem that appear a few weeks ago since it had been working fine from the beginning. We have created an OUtlook form for user to create Helpdesk request via email. We have also configured the email parser in HD to automatically assign a Request template to some type of request. In the last week that stop working for simple requester. I mmean by that if the requester is a HD technician the amil parser is working just fine but if the requester is not a technician the email parser is not working. If the requester go trhough the HD web interface to create his request and choose the correct template that work just fine.