email requester when technican adds note that is visible to user

email requester when technican adds note that is visible to user

Hi


There are probably many discussions about this issue but its the most important thing that a helpdesk needs.

We and probably every other customer needs that when a tech adds a note in the request and that means that the green padlock is open then it should trigger a email to the requester that a particular note was added and either show the note or give the user the option to the request link so the user can see what the tech wrote.


ASAP and Thanks!


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