I just wanted to confirm the correct process for receiving tickets via email and having SDP automatically create the incident. As I understand it, we need to:

- Configure our mail settings for automatic fetching of email

- Create a business rule with an action based on the email contents.

Are we missing anything? I ask because completing the above, mail is not getting imported into SDP, and the emails are not being deleted from the mailbox. The fetching process appears to be working properly.

Thank you.