Hello, good morning everyone
My name is André Ferreira

I am trying to perform the installation of the new service pack but it is displaying the following error:
You are trying to apply the patch over upgrade failed setup. Hence this patch can not be applied. Please contact Support for further assistance. And when trying to start the system it returns me the following error:
PPM Installation failed. Please contact the support team.
Failed to start the server. Please refer logs for more details

However I can not find the log that is logged this error.

Thanks in advance for your attention and look forward to a brief return
 I have my system completely stopped.