Hi,

 I keep getting the error message which appears in the image attached. 

 I’m using the latest version of Chrome on windows 8.1.

Java is 1.6 after switching from 1.8

 On the server side, Service desk is installed on a windows 2018 R2 . 

Version of ManageEngine is 9.0 Build 9020

I attach the support file

Thanks

 David