Error on Changing Template for New Ticket
We are getting an error when trying to update the template of a new ticket received.
1. Ticket Received via email
2. Tech opens the ticket in SDP, clicks on global Edit, then change the template from "Default" to another template.
3. SDP throws the error below.
However we use the template for some business rules and it is working fine. It also works fine if the template is changed for older tickets (ticket already edited, saved, then edited again to change template.
1. Ticket Received via email
2. Tech opens the ticket in SDP, clicks on global Edit, then change the template from "Default" to another template.
3. SDP throws the error below.
However we use the template for some business rules and it is working fine. It also works fine if the template is changed for older tickets (ticket already edited, saved, then edited again to change template.