Expanding what is considered an 'update' for Last Updated Time metric
Is there any plan to expand the changes that would be considered an update to the Last Updated Time field?
We would benefit from work log entries and emails sent/received in the ticket (to anyone, not just the Requester) also being considered an update.
Another post mentions: "The last update time will be updated based on Request edit, Reply to requester, Adding/ Editing of notes or Merging of Requests."
We would benefit from work log entries and emails sent/received in the ticket (to anyone, not just the Requester) also being considered an update.