Failure: Exception occurred while performing the operation - Single user

Failure: Exception occurred while performing the operation - Single user

I have created a ticket but not received any response, so I'm posting here.  I have an issue where one user is getting an error when trying to put in a resolution.  It says "Failure: Exception occurred while performing the operation".  This only occurs with that one user.  I have logs from that event and screenshots available, however the attachments link on this page is not working.  If someone could create a ticket for me or contact me I will forward these logs.  Thank you. 
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