[Feature][Request] Custom trigger script when there is a new mail reply

[Feature][Request] Custom trigger script when there is a new mail reply

Hello,
At first, I'm sorry if this is bothering you. But I have searched in many place for this feature in SDP. I only found out that there's a feature ID ( SDF-61718) may relate to this.
I think this is a very important feature that many company need it. Just wonder when will this be released . Or better, does anyone know some workaround out there for this?
Thanks a lot for those who read this :) . Cheers
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