Flagging a ticket for a VIP
We have just started evaluating ServiceDesk Plus and would like to know if there is a way to automatically flag a ticket as a VIP. Our old software (HP OVSD) would automatically place a flashing banner at the top of the ticket if it was submitted by a pre-defined list of VIP's.
We have been looking for a way to do this, or even a comparable workaround, but so far have not found it. If anyone knows or can point me in the right direction, I'd appreciate it.
Thanks in advance!
We have been looking for a way to do this, or even a comparable workaround, but so far have not found it. If anyone knows or can point me in the right direction, I'd appreciate it.
Thanks in advance!
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