I've been trying to get the self cert going according to  http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html but it doesn't work. the only instructions i can find are all for windows, though servicedesk is supposed to be supported on linux. 

furthermore when i try to execute cert.jar in the lib folder i get "Failed to load Main-Class manifest attribute from cert.jar" 

so initial problem is that i can't get the email going using any of the protocols. 

 i get " FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate."

So i try the directions in the above link at #2 and am hitting a wall.  anyone else experience this that can produce some detailed instructions? I contacted their support yesterday and they had no idea either of what to do... i'm rather put off by that..

thank you!!