How best to handle assets in for repair and refurb replacements?
Hey all,
I recently had an Apple Thunderbolt display fail. I placed the asset in the status "In Repair" and took it to Apple who replaced it. When I brought it back to the office, I tried to determine the best way to update the asset's information but didn't see a very clear way. I settled for changing the serial number and asset tag fields. I thought that this would be noted in the history but it wasn't.
Question 1: Is there a better way to handle this situation?
Question 2: If this was a laptop, would the steps be different?
Under no circumstance would I want to delete an asset because I'd lose the history of the asset's connection to a PO.
Thanks all!
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