When we send an email it creates two tickets, not always in sequential order, sometimes it'll be a few minutes before another ticket is created with the exact same subject line and body message.

We have preventative maintenance tasks configured and they create doubles of the same ticket as well.

This all started after we upgraded from 9.1(9121) to 9.2(9200).  We figured that if we upgraded to the latest version, it'd fix this issue, and it hasn't.  We're now at version 9.2(9224) and the same issue is still present.

I've attached a screenshot for an example.  You'll see the ticket number is off by a strange number.

How can this be fixed?