How do i set IP address and Hostname to be sent in the auto generated ticket.

How do i set IP address and Hostname to be sent in the auto generated ticket.

Hi Team,

I am using servicedesk plus 9.2 version ticketing tool. when network or Server gets down ticket is generated with hostname of that network or server device but not IP addess. so i would like to know is it possible in SD Plus 9.2 to configure in such way that when network device is down auto ticket needs to be generated with Host name and IP addres.

Request you to please let me know.


Regards,
Krushna


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