How does the Work Log Timer work

How does the Work Log Timer work

Team, 
I upgraded to latest version of Servicedesk Plus Build 9205, I did like to know how to mark the First Call Resolution and also How to add the Work Log Timer 

CURRENTLY when i click on Work Log Timer, I get a box to add comments, after that when I click Start Add to Worklog nothing happens. Also please advise how to mark First call resolution on tickets NT .. AFTER THAT nothing happens


              New to ADManager Plus?

                New to ADSelfService Plus?